Note: This article applies to Moralis Web3 (API)
At Moralis, we offer 24/7 support via email and live chat, as well as Premium Support for our Enterprise customers.
Live chat & Email Support
You can email our team at [email protected] for any inquiries you have or start a live chat and engage with our agents at anytime by clicking on the chat widget. (Bottom right corner of any page)
Community Support
We also provide you with technical Discord support, Forum support, and Online tutorials, which you can use to ask questions, troubleshoot your code issues, and learn more about Moralis. You can also email our team at [email protected] for any billing or all other inquiries you might have.
Community Support is included in Starter plan, Pro plan and Business plan.
Premium Support & Onboarding
This Support tier brings you:
- Premium Onboarding
- Project Scoping
- Project Tracking during integration
- Dedicated support channel
- Dedicated Account Manager
- Dedicated Solutions Architect
- Dedicated Customer Success Manager
Premium Support is included in Enterprise plans. To inquire about Enterprise plans email us at [email protected] to get a custom quote and a tailored plan to suit your needs.